Quality policy

Terbal is a family-owned company in the metalworking sector. Its activity is the manufacture of medium- to high-tonnage metal parts involving assembly, manual welding, robotic welding, machining and turning.

Terbal’s main mission is to offer our customers a quality service that meets their expectations at a competitive price, providing technical solutions to improve the product.

Our vision is to be a leading and continuously growing company in the welded fabrication and machining sector, recognised for quality and customer service.

Terbal therefore recognises that, given the current market situation, QUALITY is a strategic factor of great importance. It is our strongest basis for competing in today’s market and a guarantee of the company’s continuity and future.

To achieve our objectives, our actions focus on:

• Delivering products on time and to the quality required by the customer. Production planning and completing the inspection checklists for each product supplied are the tools that make this possible.
• Setting objectives for the continuous improvement of our products, processes and facilities, identifying risks and opportunities for improvement so that we continue to maintain our customers’ trust.
• Innovating in machinery and processes. Maintaining high quality standards requires innovative processes and machinery to minimise potential manufacturing errors.
• Providing training and raising awareness of the QUALITY objective among all employees.

Accordingly, Terbal’s QUALITY policy is aimed at producing goods and providing services to the highest quality required by our customers. This leads us to establish a Quality Management System that supports this objective and to continually improve its effectiveness, as well as the quality of our processes, products and services. We review them to ensure their continuing suitability, taking into account the context in which we operate and our interaction with all previously identified interested parties.

TERBAL’s Management undertakes to provide the resources necessary to comply with STANDARD UNE-EN-ISO-9001:2015 and all applicable legal and regulatory requirements, adopting continuous improvement of the system and of the services offered and supplied to customers as a guiding principle.

Compliance with the provisions of the Quality System is mandatory for all Terbal personnel.

Sant Vicenç de Torelló, 7 October 2019
Mariona Balmes Malavé
CEO

Download: Quality policy — original PDF in Catalan